Sales Manager: 013905513552
Sales Company Telephone: +086-0551-63512527/ 63512526/ 63512528
Ministry of foreign Trade Phone: 013956052398
Company Headquarters Address: FeiDong in hefei economic development zone and peac

Service commitment The current position: > ENGLISH > NETWORK > Service commitment
The company with highly responsible attitude to society, for users and fire prevention rather than cure, the responsibility is more important than mount tai factory objective, at the same time in order to improve the enterprise well-knownness, the setting up enterprise image, we in line with "all the pursuit of high quality, customer satisfaction for the purpose of" the spirit, in strict accordance with the contract requirements and the product specification to provide related services,  the principle of commitment to you:


A, product quality commitment:

1, the company products manufacturing, and testing are quality records and testing data, each batch products all have a formal report.

2, for each batch products in strict accordance with national standards for sampling inspection, guarantee the quality of each batch outbound product are qualified products.

3, the company's products in strict accordance with ISO9001:2008 quality system organize production, the company produced products, quality stable and reliable, in normal use cases, in addition to losing some fire prevention effect caused by fire, ensure long-term fireproof performance.


Second, the product price promise:

1, under the condition of equal competition, the company on the basis of not to reduce product technical performance, sincerely to provide customers the most preferential price.


Three, delivery commitments:

1, product delivery time: according to user requirements, as far as possible if you have special requirements, need to be ahead of schedule, the company can be special organization to work overtime production, strive to meet user needs.

2, product delivery, our company provide the following documents

(1) product manuals

(2) product testing report


Four, refund, exchange promises:

If you need, please contact the company's after-sales service in advance, and will return written fax number, reason for after-sales service department. Product quality, after-sales service and complaint telephone: 15956915222 fax: 0551-63518132. Processing time: 8:00-17:00 (Saturday, Sunday and holidays excepted)

1, because customers return, shall be borne by the customer to return the shipping freight and send again.

2, the customer refused to accept, not to mention for a long time, causes the product return, shall be borne by the customer to return the shipping freight and send again.

3 product packaging, customer causes damage, be affected with damp be affected with damp, contamination, deterioration will not return, please understanding.

4, customer return products please will return VAT invoices and other related bills, such as occurred in the process of return loss of the product or paper breakage, wrong, etc., the company does not undertake responsibility, please understanding.

5, after receiving the refund, changing the products of the company, the company test center will be the first to test the product analysis, in the case of products sure no quality problem, with the fastest speed return return of goods after payment or distribution change accordingly.


The quality of the pieces of excellence

In pieces good prestige

In pieces

In pieces and orderly management program

Mixer is committed to create a new era of green flame retardant!

We will continuously improve products and services, as a reward for you.

All rights reserved: hefei zhongke new flame retardant materials co., LTD sales company address: FeiDong in hefei economic development zone and peaceful road no. 36